Shipping & Returns
In-Stock Lead Time
In-stock items will ship within 3-5 business days via UPS. Once your order ships please allow 2-8 days for delivery.
Standard Lead Time
Standard Lead Time items are made-to-order and ship within 2-3 weeks. Lead times can vary depending upon the time of year, size of the order, and availability of materials. We work extremely hard to turn orders around as quickly as possible while maintaining our commitment to producing high-quality, handcrafted products made to your specifications. You will be notified if your order will take longer than 2-3 weeks in our factory. Once your order ships please allow 2-8 days for delivery.
Extended Lead Time
Extended Lead Time items are made-to-order and typically ship within 8-10 weeks of ordering, unless we notify you otherwise. Lead times can vary depending upon the time of year, size of the order and availability of materials. Extended lead-time items typically arrive via an in-home delivery service or a freight carrier.
Shipping Method and Charges
We use UPS to ship most In-stock and Standard Lead Time orders within the continental United States. Shipping charges will be added to your order as follows:
- $0-$100 - $5.00
- $101 or more - 10% of total order
Due to size and/or weight, certain items will require an additional oversize surcharge. This charge is listed in the product description and is in addition to the standard shipping charges listed above.
Special Oversize Shipping Quote
Some of our oversize items require an individual shipping quote as we cannot ship them at the rates listed above. Bulky orders with items too large to be dependably and economically shipped by UPS will be shipped with a freight carrier. If this is the case, one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.
In-Home Furniture Delivery
Please call for an in-home delivery quote for all Extended Lead Time furniture. Price varies depending upon the level of service you require, the item(s) and destination.
We are unable to process International orders via web checkout. In order to receive an International ship quote, please contact our store and provide your full shipping address, phone number, exact items (finish, cord color, length, etc.), and quantity you would like to order. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.
Hawaii, Alaska, US Territories and Canada
Contact us for current shipping rates outside the continental United States.
If you need your item(s) in a hurry, please call to arrange upgrades to shipping options for an extra charge.
You will be notified via email when we ship your order, and we will provide you with the UPS tracking number.
Your satisfaction is very important to us. If a purchase fails to meet your expectations within 45 days of its delivery, we will gladly exchange or refund the item, however, you are responsible for additional shipping costs.
We are unable to accept items that have been installed or are not in their original condition. We also cannot accept any custom-built items, including furniture and lights built to a specified length or with custom options such as switches, damp rating, plug in cords, and GU24 sockets.
You will have 24 hours after order placement to cancel, before it is considered a Final Sale.
Please examine your products immediately upon delivery to ensure that the item is what you expected to receive when you placed the order.
If we have made a mistake or you receive an item that is damaged and/or defective, we would be happy to exchange your product at no additional cost to you.
Before returning any items, please contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 1-800-630-7113.
Our Sales Associates will then guide you through the return process and issue you a Return Slip to be included with the item(s) you are sending back to us. Products returned without a Return Slip will be charged a 20% restocking fee.
Credit for returned items will be given in the manner in which they were purchased (i.e. credit card, gift card, debit card) no later than 10 days after we receive the item.