Customer Support Rep - PDX

Our Customer Support Representatives are the voice of the Schoolhouse brand. They connect our products to our customers over the phone and through email. They are confident, friendly, and intent on creating positive, easy, and helpful experiences.

The essential responsibilities include:
Hospitality
• Positively acknowledge and help everyone who contacts our Customer Support Team
• Develop and continue to build knowledge of all our products, policies, and services
• Be an optimistic problem-solver, seeking opportunities to help everyone who enters Schoolhouse
• Understand and embody the Schoolhouse brand in your appearance and service

Sales Management
• Take, modify, and process orders that come in over the web and telephone
• Verify account, payment & order accuracy
• Manage returns, exchanges, and payment authorizations.
• Maintain accurate customer information and up-to-date logs

Operations
• Accurately process sales, change orders, exchanges, or returns
• Efficiently use Microsoft Office programs, website, and payment authorization systems
• Optimistically perform all duties as assigned
• Learn and execute the daily required tasks

General
• Be dependable, on-time, and able to work within agreed scheduling needs for the Customer Support Team
• Participate in regular one-on-one, staff, and training meetings as scheduled

As a qualified candidate you will:
• Be positive, empathetic, honorable, and self-aware
• Have working knowledge of Microsoft Office products
• Have 2+ years working in a retail environment, help desk, or call center
• Be able to sit and work on a computer and phone system for 6-9 hours per day
• Knowledge of SAP By Design a plus!

Please only apply to this position if you are available for work Monday -- Friday 8:30 am to 5:00 pm.
As this position is for our Portland (OR) office, we are only considering candidates who are currently living in or near Portland.
To apply for this position please submit a resume along with a cover letter highlighting why you're the best person for the job to careers@schoolhouseelectric.com.
Please do not apply in person, and please no phone calls.